PRIVACY POLICY — DESIGNART

Last Updated: 04 December 2025

This Privacy Policy outlines how Design Art Inc. (USA) and Designart Canada (Canada) (“Designart,” “we,” “us,” or “our”) collect, use, store, share, and protect your personal information when you visit our websites, purchase products, or interact with us in any way.

By using our Site, you agree to the collection and use of information as described in this Policy. If you do not agree, you must discontinue use of the Site.

1. WHO WE ARE

Designart is a manufacturer and retailer of made-to-order wall décor and home furnishings, including but not limited to:

Canvas prints
Metal wall art
Acrylic art
Mirrors
Framed art
Clocks
Bedding
Custom wall décor

We operate facilities in:

United States: Champlain, NY
Canada: Montréal, QC

Our websites include:

www.designartusa.com
associated subdomains, landing pages, and checkout systems (collectively, the “Site”)

2. INFORMATION WE COLLECT

We collect personal information that you provide directly to us, information that is collected automatically when you use the Site, and information from third-party platforms.

A. Information You Provide Directly

Examples include:

Name
Billing/shipping address
Email address
Phone number
Payment information (processed securely via third-party providers)
Order history
Customer service communications
Product reviews
Photos of damaged products for replacement claims

We do not store full credit card numbers. Payments are processed through secure PCI-compliant payment processors (e.g., Shopify Payments, Stripe, PayPal).

B. Automatically Collected Information

We may collect:

IP address
Browser/device type
Operating system
Pages visited and time spent
Referring URLs
Search queries
Interaction data (clicks, scrolls, carts)
Approximate location (derived from IP address)

This information helps us improve site performance, security, and marketing relevance.

C. Cookies & Tracking Technologies

We use:

Functional cookies
Analytics cookies
Advertising cookies
Social media tracking pixels

These may identify users across devices and sessions.

You can control or disable cookies in your browser settings, or via our cookie preference tool (if available).

D. Information from Third-Party Sources

Examples:

Address verification services
Analytics platforms
Advertising partners
Payment processors
Marketplace platforms (Amazon, Wayfair, Walmart, Shopify, etc.)
Review platforms

We may combine this information with data collected directly from you.

3. HOW WE USE YOUR INFORMATION

We use personal information to:

Process and fulfill orders
Manufacture on-demand products
Provide shipping and tracking updates
Respond to customer inquiries
Diagnose and resolve support issues
Improve website performance and user experience
Personalize content, recommendations, and product offerings
Prevent fraud and unauthorized activity
Analyze performance and marketing effectiveness
Show targeted advertising based on browsing behavior
Conduct internal reporting and business operations

We may store damaged product photos for:

quality control
fraud prevention
warranty or replacement claims

We do not use photos provided for damage claims for marketing.

4. MARKETING COMMUNICATIONS

With your consent, we may send you promotional emails, SMS messages, or targeted ads relating to:

New products
Sales and promotions
Personal recommendations

You may unsubscribe at any time by:

Clicking “unsubscribe” in emails
Replying STOP in SMS (where applicable)
Adjusting preferences in your account

We do not sell personal information as a customer database.

However, we may share limited information with:

A. Service Providers

For purposes such as:

Payment processing
Order fulfillment and tracking
Customer support
Website hosting
Email/SMS services
Analytics tools
Advertising platforms

These providers are contractually required to protect your information.

B. Advertising & Analytics Partners

We may share:

IP address
Device ID
Email (hashed)
General browsing activity

to enable targeted advertising or analytics.

You may opt out of behavioral advertising under Section 10.

C. Marketplace Integration

If you purchase through:

Amazon
Walmart
Wayfair
Shopify

those platforms may share your information with us to process orders.

D. Legal Compliance

We may disclose information when required by law, subpoena, or government authorities.

6. INTERNATIONAL DATA TRANSFERS

Because Designart operates in both the U.S. and Canada, personal information may be transferred across borders for:

production
order fulfillment
customer support
analytics

We take commercially reasonable measures to safeguard data during transfer.

7. DATA SECURITY

We use industry-standard security measures to protect personal information, including:

SSL encryption
Firewall protection
Restricted access controls
Secure data centers
Encryption of stored credentials

However, no online system is 100% secure. You use the Site at your own risk.

8. DATA RETENTION

We retain information only as long as necessary for:

fulfilling orders
business purposes
legal obligations
fraud prevention

You may request deletion (see Section 10).

9. CHILDREN’S PRIVACY

We do not knowingly collect personal information from individuals under 13 years of age.

If information from a minor is discovered, we will delete it promptly.

11. COOKIES AND BEHAVIORAL ADVERTISING CHOICES

You may:

Disable cookies in browser
Use incognito mode
Opt-out of targeted ads via Google, Meta, etc.
Use browser-level privacy controls
Enable "Global Privacy Control"

If you disable cookies, some site features may not function properly.

If you submit reviews or upload images:

Content may be publicly displayed
Your name may appear (if provided)
Content may be used for marketing

By submitting content, you grant a non-exclusive, worldwide, royalty-free license for commercial use.

13. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for:

privacy practices
security practices
content
products
services

Use at your own discretion.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Updates are effective upon posting.

Your continued use of the Site indicates acceptance of revised terms.

16. CONTACT INFORMATION

If you have questions or wish to exercise privacy rights, contact:

USA

📧 cs@designartusa.com

17. ADDITIONAL NOTICES FOR CALIFORNIA RESIDENTS (IF APPLICABLE)

If applicable, California residents may request:

categories of personal information collected
sources
purpose of collection
categories of third parties with whom data is shared
specific information about themselves
deletion of data

We do not knowingly sell or share data of individuals under age 16.

18. DO NOT TRACK (DNT)

We do not respond to browser DNT signals due to lack of industry standardization, but users may opt out of behavioral advertising via Section 10.

20. ACCEPTANCE OF POLICY

By accessing the Site, creating an account, purchasing products, submitting content, or communicating with us, you acknowledge that you have read, understand, and agree to this Privacy Policy.

SUMMARY OF KEY POINTS (OPTIONAL SECTION FOR USERS)

We collect info to fulfill orders and improve services
We do not sell customer databases
We may use cookies for ads and performance
You can opt out of marketing anytime
We store data securely
We replace damaged products, not refund
You control your data rights

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